FAQ - The Cotswold Company UK

Frequently Asked Questions

How to Shop
How do I order an item?
How do I personalise an item?
What methods of payment are accepted?
I've got an offer code but the website won't accept it. What do I do next?

Delivery
When will I receive my order?
Do you deliver outside of the UK?
Can I order items that are out of stock?
Can I track my order?
I haven't received my order - what should I do?

Returns
What is your returns policy?
My goods are faulty, what should I do?
How do I return an item?
I've received the wrong item - what do I do next?

Environmental and Ethical
What is your environmental policy?
Is all your wood from sustainable sources?
Are you FSC certified?
What is your carbon footprint?

Account Details
How do I register?
How do I order a copy of the catalogue?
How do I update my details?
I can't remember my password. What do I do next?
My password is not recognised. What do I do next?
How do I unsubscribe from your mailing list?

Privacy & Security
What is your privacy policy?
What is your security policy?
What are cookies?

If you can't see you question listed here then please contact us.

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