Security - The Cotswold Company UK

Security Information

Is my credit card information secure?

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

None of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. Our secure server software encrypts all your personal information including credit or debit card number and name and address.

The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet. A closed padlock will show in your browser. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.

Email Security

Occasionally we may contact you either regarding your order from our customer service department or keeping you informed of our latest products and offers. We will only ever email you from an email address at cotswoldco.com. To be sure you have the latest offers and news directly into your inbox please add cotsops@cotswoldco.com to your address book, once you have signed up to our newsletter. If you believe that you have received an email from someone you are unsure of, acting as The Cotswold Company, please report this to abuse@cotswoldco.com for further investigation.

Overseas Representatives

The Cotswold Company is at present a UK based company, trading only in the UK. We do not have any overseas agents or representatives acting on behalf of The Cotswold Company or any of its subsidiaries. If you believe that you have been contacted by someone you are unsure of, acting as The Cotswold Company, please report this to abuse@cotswoldco.com for further investigation.

Security Guarantee

We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

In the event of unauthorised use of your credit or debit card, most banks and cards issuers either cover all the charges or may limit your liability to just £50. If your bank or card issuer holds you liable, The Cotswold Company will cover your liability up to £500 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at The Cotswold Company whilst using the secure server. You must notify your card provider in accordance with its reporting rules and procedures.

How do I know the page I'm on is secure?

The portion of The Cotswold Company site we've made secure is the checkout area. This is where you actually purchase the items you've put into your shopping basket. The entire checkout process, from introduction to final confirmation, takes place in a secure environment.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode. Specifically:

Browser	Location	Secure
Internet Explorer 6 and below	Lower right
Internet Explorer 7	Upper right
Firefox	Upper right
Safari	Lower right
Netscape 8	Lower right

Is it safe to shop online with The Cotswold Company?

When you place your order you are automatically connected to our secure servers using SSL 128 bit encryption. A closed padlock will show in your browser. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre. When you submit your order at the checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen. You will also be emailed an order confirmation.

Are my details safe with The Cotswold Company?

We respect your privacy and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998. We do not attempt to gain any personal information about you without your knowledge. The information requested from you at the checkout is considered the minimum required to process your order efficiently. From time to time we would like to inform you of new products or special offers from The Cotswold Company and make your name and address information available only to carefully screened companies (and these companies may be based outside the EEC) whose products or services we feel may interest you. If you do not wish to receive such contacts, please check the relevant box at the check out before submitting your order, or get in touch, marking your mail 'Data Protection Department'.

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The Cotswold Company - For people who love their home.