Celebrating Exceptional Customer Service
We’re incredibly proud of our Customer Services team. Their track record speaks wonders for them and it’s profoundly evident that they go above and beyond for our customers. We get hundreds of reviews each week that stream through directly to our product pages, but often customers write to us or call directly to pass on their compliments to a particular member of staff. Someone who’s gone out of their way to make the whole process a little easier.
To acknowledge their hard work and buck the trend of the traditional call centres we decided that, rather than rewarding our team for the ‘hard sell’, we would reward them for kindness! Each month one team member will be selected to get a prize for receiving the most glowing customer message.
To give you an idea, here are just a few examples of the lovely notes we receive about our team every day…
“I cannot speak highly enough of the customer service that I have received from Jessica. In general, customer service is so poor that it was refreshing to deal with your company. My e-mails have been responded to quickly and in a very professional and understanding manner. I actually felt that Jessica cared. Please ensure that my feedback is passed to Jessica. Thanks. Mike”
“thanks Lydia you have been great! really impressed with the website and the customer service, VERY excited to receive my order, thanks again have a great weekend x”
“It is no wonder that your firm is highly rated, not only with the quality of your goods but with your customer services also, particularly when you have the likes of Jessica on your Customer Service Team. I was looking for something very specific as to size and colour for my office but unfortunately, nothing quite fitted the bill. However, thanks again to Jessica for searching for me and responding so quickly. Regards. Rob”
“The support has been very good. I emailed on Saturday and did not expect to hear till the Monday. Was pleasantly surprised that I received a reply promptly from Katie and the issue was resolved on the same day with new delivery date. Excellent customer service which is very rare these days”
As you can see, it’s important to each of our team members to create a positive lasting impression with every customer they come into contact with. Their prime objective is to be genuinely helpful and ensure that our customers have all the information and support they need to make the right choice…
If you feel like you’ve received that kind of service from one of our team, reward kindness too by writing a lovely letter to us, you might just give that special person a chance of winning our next monthly prize!