Need a quick answer? Read our Coronavirus FAQs
We, like many other retailers, are experiencing unprecedented delays at our UK sea ports. This has resulted in the average turnaround times of goods being significantly extended and we have been seeing delays of between 2-4 weeks. In turn, this is affecting the lead times of when we are able to deliver the furniture to our distribution centre, and then to you, our customers.
The good news is, that once the furniture does arrive at our distribution centre, we can deliver your order safely to you in a very short timeframe. We will notify you by email when it arrives and again when it has been dispatched, with tracking details provided by our couriers.
In the meantime please continue to track you order through our Track Your Order facility or through your account in our My Account section.
We apologise for any convenience caused and are working very hard to minimise disruption whenever we can.
We are taking all necessary precautions to deliver safely to your homes and adhering to all local COVID-19 measures.
We have also put a number of additional measures in place to help ensure we’re being as safe as possible when delivering to you. We have provided further gloves, wipes and hand sanitiser to all our delivery crews who will be using these before and after every visit. We will not be asking for customers to sign for their delivery and will enforce social distancing measures when delivering to ensure we are doing everything we can to keep you and our staff safe.
If you are self-isolating, or concerned about receiving a delivery, we are happy to deliver safely to your doorstep. There is an option to select this at the checkout, or just give us a call and we can inform the delivery drivers for you.
If you would prefer to postpone your delivery due to self-isolation, that’s absolutely fine – again, please just get in touch.
Rest assured, we will continue to monitor this and update you with any changes to our delivery service.
Many of our dedicated Customer Service advisors are working from home, so there may be a short delay in calls being taken, but rest assured, we are doing the very best we can to answer all your queries. Our Live Chat function remains active online if you’re looking for a quick response to a question!
Stores & Outlets
Visit us in-store and browse our beautiful furniture and home accessories. Please check individual stores for up to date opening times. If you would like a dedicated team member to help when you visit, click here to pre-book one of our free 60 minute one to one appointments.
Can’t make it to one of our stores?
You can step into store from the comfort of your home with our live one-way video call service. See our furniture ranges, home accessories or ask our friendly store team for advice before you purchase.
We’d like to thank you for your patience and continued support.
Sign up to our weekly email to receive updates on exciting new product launches, seasonal sales, exclusive email discounts and inspiring interiors
Opt in to receive The Cotswold Company Emails