A Note To Customers On COVID-19

We’re open for business

We are open for business, delivering safely and adhering to all local Covid-19 measures. Our stores are now open – although please do check our Stores page for opening hours before travelling.

Need a quick answer? Read our Coronavirus FAQs


Friday 16th April – Latest Suez Canal Update from Alan Joseph, The Cotswold Company Operations Director:

“Although none of our furniture was on board the Ever Given container ship wedged sideways in the Suez Canal, we are still anticipating delays of around two weeks on affected orders. We have ensured that our website lead times reflect any delays and that affected customers have been informed early on.

Along with expected delays of clearing the backlog of queueing ships, some 30 vessels carrying a few hundred pieces of our furniture on board, redirected and took the longer route around the Cape of Good Hope. These products are scheduled to dock in the UK a couple of weeks later than planned and while this has caused a big increase in short term shipping prices, we have decided not to pass on these extra costs to customers so that we can continue to offer excellent value.”

Click here to read the full update on how the Suez Canal blockage might affect your furniture order.


Delivery Delays

The Coronavirus outbreak has led to unprecedented delays at our UK sea ports, where we, and many other retailers, are now seeing average turnaround times of goods being significantly extended. This is leading to delays of between 2-4 weeks and is affecting the lead times of when we are able to deliver the furniture to our distribution centre, and then to you, our customers.

The good news is, that once the furniture does arrive at our distribution centre, we can deliver your order safely to you in a very short timeframe, we will notify you by email when it arrives and again when it has been dispatched, with tracking details provided by our couriers.

In the meantime please continue to track you order through our Track Your Order facility or through your account in our My Account section.

We apologise for any convenience caused and are working very hard to minimise disruption whenever we can.


Delivery

We are taking all necessary precautions to deliver safely to your homes and adhering to all local Covid-19 measures.

Our dedicated teams of delivery drivers are now providing doorstep deliveries.

In order to practice a more contactless and reassuring delivery service, we have decided to temporarily remove the options of ‘Room of Choice’, ‘Packaging Removal’ and ‘Assembly’. If you have placed an order and paid for any of these delivery services, we will, of course, cancel and refund these for you – please just get in touch.

We have also put a number of additional measures in place to help ensure we’re being as safe as possible when delivering to you. We have provided further gloves, wipes and hand sanitiser to all our delivery crews who will be using these before and after every visit. We will not be asking for customers to sign for their delivery and will enforce social distancing measures when delivering to ensure we are doing everything we can to keep you and our staff safe.

If you are self-isolating, or concerned about receiving a delivery, we are happy to deliver safely to your doorstep. There is an option to select this at the checkout, or just give us a call and we can inform the delivery drivers for you.

If you would prefer to postpone your delivery due to self-isolation, that’s absolutely fine – again, please just get in touch.

Rest assured, we will continue to monitor this and update you with any changes to our delivery service.


Customer Services

Our dedicated team of Customer Service advisors are now working safely from home, so there may be a short delay in calls being taken, but rest assured, we are doing the very best we can to answer all your queries. Our Live Chat function remains active online if you’re looking for a quick response to a question!


Stores & Outlets

We’re pleased to announce our stores are now open.

Visit us in-store and browse our beautiful furniture and home accessories. Please check individual stores for up to date opening times. If you would like a dedicated team member to help when you visit, click here to pre-book one of our free 60 minute one to one appointments.


We’d like to thank you for your patience and continued support.