If you wish to contact us with reference to any aspect of your order or delivery please make sure that you provide one or all of the following information:

  • Your name
  • Your postcode
  • The order number

For details about ordering spare parts please see our FAQs page.

Fill out the form to send an email enquiry

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We always do our best to respond to your enquiries as soon as possible, and aim that you will have been contacted within 24 hours.

Contact us via email at help@cotswoldco.com

If you would prefer to telephone us, please use the appropriate number below:

Order Hotline

To place your order by phone, please call our order hotline on: 0844 984 0003

Our Order Hotline opening hours are;

Monday to Friday:
08.30 to 21.00

Saturday:
09.00 to 17.30

Sunday:
10.00 to 16.00

Bank Holidays:
09.00 to 17.00

Customer Services

For any queries relating to an order, please call our customer helpline on: 0844 984 0444

Our customer services opening hours are;

Monday to Friday:
08.30 to 19.00

Saturday, Sunday & Bank Holidays:
Closed

Alternatively you may write to us with your comments at:

The Cotswold Company Ltd
145/157 St John Street
London
EC1V 4PW