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Antique Galvanised Hook Rail
£25 £20
Save £5
Product description
Product specifications
Delivery & Returns
Reviews(3 reviews)
Cheap and nasty. My husband refuses to put it up. It may not even make the shed.
Dear Mrs Grayson. Thank you for taking the time to review your order and for leaving us some valuable feedback. I am very sorry to learn that you are not happy with your item. I have tried to call you today and have left you a voice mail message with our contact number. Please do give us call so we can resolve this with you. Customer services are open between the hours of 8.30am-7pm Mon-Fri on 0333 200 1725. Kind regards Vanessa. Customer Services
This product was in a shocking state and should never have been despatched from your warehouse. It then took 3+ hours of my time to try and obtain a refund. Very poor service indeed from The Cotswold Company.
Dear Keir, thank you for taking the time to leave a review, the images you sent to us were passed to our quality control team to ensure this does not happen again. In regards to the overall service you received, I can only but apologise, however we did resolve this for you in the end. Kind regards, Nathan Cook, Customer Service Advisor.
Not only did the company originally get the measurements wrong but when the parcel was returned to them two days later the same parcel reappeared on my doorstep. Bizarre!!
Dear Stephanie, Thank you for taking the time to review your order and for leaving us some valuable feedback. We are pleased to hear that you have rated us highly in your review and disappointed to see that you have had to return the hook rail and we apologise that our couriers re-delivered it to you, it was not a request that came from us. We at Customer Services are here to help with any problems you may have and we are open between the hours of 8.30am-7pm Mon-Fri on 0333 044 2846 if you should have any further problems or wish to discuss your review further please do not hesitate to contact us. Kind regards Simon. Customer Services