Gloucester Storm Grey
Triple Wardrobe

Ordered a considerable amount of bedroom furniture back in November and was told delivery time 3-4 weeks. As it got closer to Christmas we hadn’t received an update - my partner emailed and received an automated message stating that there was delays due to Covid-19 which we felt was acceptable. In the new year we still hadn’t received an updated so chased again. This time the previous email was simply forwarded on with the original email below. We finally received a date for delivery for our long awaited furniture. On the expected delivery date we received a time frame of 5pm-8pm. This was fine as due to Covid we can’t go anywhere. We gave it until 20 past 8 and then called the driver who advised that the delivery wasn’t happening due to one set of the chest of drawers not being delivered to Pyramid the delivery company. Cotswolds had not bothered to make us aware of this. We then spent the next 3 days going between Cotswolds and Pyramid as they seemed unable to sort this out themselves. We finally received confirmation of delivery of all the furniture or so we thought. This morning we finally received delivery. However this time we are now missing 1 out of the 3 cartoons to make up the triple wardrobe. Cotswolds have provided appalling customer service and have not contacted us to get this resolved. All phone calls have been ourselves contacting them. This is completely unacceptable. For a company with this reputation you would expect more support. If anyone from Cotswolds sees this please contact us to help us get this resolved.

Lovely wardrobe, well packed for delivery but doors are not level and Not adjustable. Some screw holes did not align properly. I waited 16weeks for this to arrive which is unbelievable and considering the price of this furniture it definitely isn’t of the same standard as the other matching furniture in the range. The wooden top is not as thick as that on the chest of drawers or tall boy and actually looks a different colour. All said it is a solid wardrobe but I wouldn’t purchase again.

The product is very well put together, if there were any negatives I would say because the top over hangs slightly you can’t have a run of wardrobes without gaps. Having a choice would be brilliant although I have 3 wardrobes in a row / straight line which looks ok it would be better closer. Another criticism would be the length of time it takes for delivery. During my very long Wait I was told several times certain items were in stock, and many times thereafter given another date. As some form of compensation I was then given discount on my net purchase. I ordered a ceiling light which was in the warehouse but couldn’t be delivered at the same time has my furniture bu was informed it would follow later. Then I was emailed to say SORRY but it would be another 12-14 weeks before it arrived/ May be I will get my bedroom finished after COVID?? Happy with furniture unhappy with delays and excuses