Our pledge to you
Being firm believers in longevity, we are always striving to create furniture and homeware that is timeless, effortless and thoughtful. Products that will have a familiar and much-loved place in your homes for many, many years.
We want to ensure we are taking this same care and consideration at every point of the sourcing journey too – from the materials we choose for each piece to the relationships we build with our factories and suppliers.
We recognise it is the small steps we make now that can leave the biggest impact when it comes to sustainability. We also know you, our customers, are keen to play your part and expect the same commitment of us. While we have been working hard to improve our footprint behind the scenes, we have also taken time to reflect and to consider how we can be doing more. This is just the beginning of a journey for us and we remain wholeheartedly committed to doing and being better.
We wanted to share our journey with you so far, together with our plans for the not-too-distant future:
The materials we use play a big role in this journey and in our promise.
All our timber is responsibly sourced and fully traceable to its forest of origin.
We also make sure all the foresters, sawmills and lumber merchants we work with are licenced and operating legally, so the risks of illegal timber getting into our supply chain are negligible.
The same goes for our engineered wood. It’s fully traceable, with 45% already coming from Forest Stewardship Council (FSC)-certified sources.
And by the end of 2022 we aim to be using 100% FSC-certified engineered wood.
Creating more UK woodland is vital to all of us, whether we live in the heart of the countryside or in the city.
Woodlands offset the effects of climate change; they also give us cleaner rivers and air, support new natural habitats and help lessen damage caused by flooding.
And while it takes a tree a long time to reach maturity, many of the beneficial effects of planting new woodland take root straight away.
From 2021, we’ll be planting over 50,000 trees each year, over half of them here in the UK.
At the same time, we’re improving how we gather data, to help measure our carbon footprint more accurately. This will show where and how we can make the most effective changes, helping us set ourselves the most ambitious achievable goals.
You have told us while you want your products to reach you in perfect condition, you are concerned about seeing too much packaging, especially polystyrene. We have listened to this feedback and are working hard to ensure that as much of our packaging is recyclable as possible; whilst still ensuring each and every order arrives safely and securely to your homes. It’s a big task, but one we’re excited to start rolling out.
By the end of 2022, we’re on track for getting rid of all polystyrene packaging.
Until then, if you choose our £10 packaging removal option we’ll continue to sort and compact all packaging materials, ready for recycling.
We are aware of the impact delivering furniture can have too, which is why we recommend a single delivery journey to you, so all products arrive at the same time. This is not only more convenient, but it means we undertake less courier journeys too.
We are also looking at ways to reduce our energy consumption – currently our UK warehouses are going through a refit program to install low energy consumption lighting.
As our sustainability journey continues, we will of course keep you updated, together with any new projects, plans or promises we are working on.