Using our chosen delivery options, we'll select the best service at checkout for your purchase which you can customise and upgrade as needed. Prices shown are for single items; multiple items will be grouped for the right delivery service. Please note: that the following does not apply to Outlet purchases.
Our made-to-order upholstery will be despatched within the time frame shown when ordering. Our specialist delivery team will contact you to organise a delivery date. Delivery between 7am–9pm, with a specific timeslot by the morning of delivery. Delivered to the room of your choice up to the second floor – access permitting*. Our delivery team will remove and recycle all packaging. Availability varies by postcode.
If your order contains a mix of made-to-order upholstery and other items, we will allow you to choose your delivery options as above for the other items with a separate delivery charge. Your upholstery item(s) will be despatched separately once these have been made.
While most of our furniture arrives fully-assembled, some items arrive part-assembled and require some assembly. Your furniture will be carried to your room of choice; unpacked, positioned and assembled.
Available for part-assembled furniture only. You will be able to add this upgrade to qualifying items in your order at checkout when your order qualifies for our Furniture & Large Item Delivery service. If you are only offered our Small Furniture & Large Accessories Delivery service at checkout but would still like to add Furniture Assembly to your order, then please contact us before placing your order. The price for this service may vary and is charged per item, depending on your order.
Light Assembly from £15.00 per item
All smaller items of furniture including dining tables, bookcases, dressing tables and computer desks
Premium Assembly from £45.00 per item
Larger items such as wardrobes and beds
After delivering your furniture, our drivers will remove any packaging and return it to our warehouse ready for recycling. This service is included in both our (Furniture & Large Item) Standard and Time of Choice delivery services.
We have launched a closed-loop recycling system for our returned packaging: the cardboard we take away during delivery is now recycled into new packaging for our home accessories. To learn more about this service please read our Sustainability Pledge.
Available for part-assembled and fully-assembled furniture only.
We appreciate that sometimes you may have to cancel or adjust your order. In such cases, we kindly require the following:
We, like many retailers, have experienced minor delays at our UK seaports. While the situation is improving, we continue to work hard to deliver your orders as quickly as possible. In the meantime, you can check the status of your items on Track Your Order or My Account.
If you’re self-isolating or concerned about receiving your order, we are happy to deliver safely to your door. Select this option at the checkout or call our Customer Services Team on 0333 200 1725
You can visit our Help & FAQs section to view frequently asked questions about our ordering process and delivery services.
View our Help & FAQsGeographical and product restrictions apply to all services. To see what’s available to you please enter your address at checkout
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* Delivery by Christmas - Geographical and product restrictions apply for Delivery by Christmas. For mainland UK order by 12th December with Standard Delivery, or 19th December with Named Day or Time of Choice delivery. Please refer to the delivery step at checkout for available delivery services and dates prior to placing your order.