Our Delivery Services

With our specially selected delivery options, we apply the most suitable service at checkout based on your purchase – which you can upgrade and customise to suit your needs. The prices shown are based on single items, if you have multiple items in your basket we will group these together to the most suitable delivery service.

Accessories & Smaller Item Delivery (UK Mainland)

Small Furniture & Large Accessories Delivery (UK Mainland)

Furniture & Large Item Delivery (UK Mainland)

Made-to-Order Sofa & Armchair Delivery

Upholstery Delivery £29

Our made-to-order upholstery will be despatched within the time frame shown when ordering. Our specialist delivery team will contact you to organise a delivery date. Delivery between 7am–9pm, with a specific timeslot by the morning of delivery. Delivered to the room of your choice up to the second floor – access permitting*. Our delivery team will remove and recycle all packaging. Availability varies by postcode.

If your order contains a mix of made-to-order upholstery and other items, we will allow you to choose your delivery options as above for the other items with a separate delivery charge. Your upholstery item(s) will be despatched separately once these have been made.

Furniture Assembly

While most of our furniture arrives fully-assembled, some items arrive part-assembled and require some assembly. Your furniture will be carried to your room of choice; unpacked, positioned and assembled.

Available for part-assembled furniture only. You will be able to add this upgrade to qualifying items in your order at checkout when your order qualifies for our Furniture & Large Item Delivery service. If you are only offered our Small Furniture & Large Accessories Delivery service at checkout but would still like to add Furniture Assembly to your order, then please contact us before placing your order. The price for this service may vary and is charged per item, depending on your order.

Light Assembly from £15.00 per item
All smaller items of furniture including dining tables, bookcases, dressing tables and computer desks

Premium Assembly from £45.00 per item
Larger items such as wardrobes and beds

Packaging Removal & Recycling

After delivering your furniture, our drivers will remove any packaging and return it to our warehouse ready for recycling. This service is included in both our (Furniture & Large Item) Standard and Time of Choice delivery services.

We have launched a closed-loop recycling system for our returned packaging: the cardboard we take away during delivery is now recycled into new packaging for our home accessories. To learn more about this service please read our Sustainability Pledge.

Available for part-assembled and fully-assembled furniture only.

Delivery Information

For All Delivery Services:

• A signature is required
• If you would like to take advantage of our finance package, please note we only deliver to your billing address
• Postcode restrictions apply to all services and upgrades. To see what’s available to you please enter your address at checkout

Cancellations and Redelivery

We appreciate that sometimes you may have to cancel or adjust your order. In such cases, we kindly require the following:

• Please change the delivery date or cancel/adjust orders 48 hours before delivery to avoid an additional return fee
• Add to orders by contacting our Customer Services Team on 0333 200 1725
• Unfortunately missed deliveries will be charged, except for parcel deliveries and accessories. View missed delivery charges on our Terms & Conditions page (item 7.20)

Rural areas and Scotland

• Deliveries to rural areas or Scotland normally arrive within 14 business days. More isolated postcodes can take up to 28 days
• Our Standard Delivery charge (£29) applies for deliveries in rural areas and Scotland

* Room of Choice Delivery – Access Permitting

• Your furniture will be carried to the room of choice, up a maximum of two flights of stairs. If there are more than two flights of stairs, please give us a call before ordering
• Before placing your order, please check that the furniture will fit through any passages, stairwells, landings and doorways. You can use our guide to double-check
• Certain products can only be delivered to the room of choice on the ground floor due to their size. This is shown on their product pages and at checkout

Delivery Delays

We, like many retailers, have experienced minor delays at our UK seaports. While the situation is improving, we continue to work hard to deliver your orders as quickly as possible. In the meantime, you can check the status of your items on Track Your Order or My Account.

Delivering Safely To Your Home

If you’re self-isolating or concerned about receiving your order, we are happy to deliver safely to your door. Select this option at the checkout or call our Customer Services Team on 0333 200 1725

Delivery FAQs

You can visit our Help & FAQs section to view frequently asked questions about our ordering process and delivery services.