Chester Pure White
Double Wardrobe

The painted wardrobe is not made by 100% solid wood. The frame is made by compressed paper board - really poor quality. I noticed this via my terrible shopping experience with them. I visited the Godalming shop and placed orders online when we come back home. We specifically selected the products which are in stock as we need the furniture urgently. The delivery day for all furnitures had been confirmed were between 11-12th Jan. However, after this, we received an email informing the wardrobe we ordered was not available any more and we had to wait 1-2weeks for the further information. Then between 11-12th Jan we received mattress, bed, bedside table and chest of drawers. The bedside table is damaged, chest of drawers has a really poor finish with yellow glue display and the bed has only 2 of 3 boxes arrived. The delivery guy told me that the third box of bed frame will arrive another time and it happens often. When I called the Cotswold Company, they were unaware of the situation and couldn’t solve the problem on that day. We had to sleep on the mattress that night. We returned the bed as they couldn’t provide a quick solution. We ordered a bed from another furniture company which arrived in 3 days. The bedside table has been eventually exchanged on 19th Jan with a UK warehouse quality check (furniture was made in Malaysia). We got a £80 discount for the chest of drawers. The double door wardrobe has arrived on 19th Jan with a separate delivery from the bedside table exchange. When we opened the wardrobe, it has been significantly damaged. Not only that, we found the painted wardrobe main frame has been made by compressed paper board not the oak material they described in their website advertisement. Given these, we still decided to exchange it as a easier solution. They arranged the collection for the damaged wardrobe on 25th Jan and the exchange on 31st Jan with an UK warehouse quality check. On 25th Jan, the delivery guy arrived but they were not ready for the collection. One of the delivery guys stood in our house to make a call. I advised him to come back after ready for the collection as I was busy - working from home. He was really rude and rejected leaving, but eventually walked away with inappropriate language. I then received a call from the delivery company ( Cotswolds uses different delivery companies) to inform me that their van is full and not able to collect the furniture on the day. When my husband contacted the Cotswolds company, they couldn’t provide a solution until two days later when my husband called again for returning all our purchases ( apart from mattress). It’s a nightmare to be their customers!! The damaged wardrobe is still sitting in our bedroom currently. We just want the nightmare finishing soon. Now we have to shop everything again in another furniture company for alternatives but we think it’s the best choice for us after the whole experience we had with this furniture company

Drawers are quite stiff in this piece but sure they will smooth out given time. The problem we had with this item was the delivery. When the delivery team arrived and saw my husband looked a strapping kind of fella they fobbed him off that they were unable to deliver such a large and heavy piece of furniture (nothing covid related) because head office had said so and proceeded to leave the item in the downstairs hallway and kindly informed my husband it'd be easier for him to shift if he took the drawers out. What would they have done with an elderly person or anyone else incapable of hoisting 80kg of furniture upstairs on their own?? Won't be ordering from here again.

Wardrobes are built well and look lovely in the room however delivery took a ridiculous amount of time. Waited in for delivery and ten minutes before due, received an email to say they had ‘forgotten’ to pack the wardrobes onto the van. I am still waiting for other pieces I ordered in August.